Installation and License

The Enterprise Edition is a separate Python package, cmdbsyncer-enterprise, that is installed next to your existing CMDBsyncer and unlocked by a signed license file. Nothing in the core product has to be replaced or reconfigured.

Three steps:

Install the package into the environment that runs CMDBsyncer
Place the license file
Restart and verify

Get a License

Licenses are issued by Kuhn & Ruess GmbH. Contact info@kuhn-ruess.de with the features you need (see the feature overview) and you receive a license.jwt file.

The file is a signed token — it can be copied, backed up and version-managed like any other config file, but it cannot be edited: any change breaks the signature and the package refuses to load it.

Install the Package

The package is published on PyPI and needs the same Python environment as CMDBsyncer itself. Installing it into a different interpreter or virtualenv is the single most common reason for a "Community Edition" surprise after the restart.

pip install

cd /opt/cmdbsyncer
source venv/bin/activate
pip install cmdbsyncer-enterprise

Docker / container

Install into the running container, then restart it:

docker exec -it <container_name> pip3 install cmdbsyncer-enterprise
docker restart <container_name>

Rebuilds drop the package

An install made with docker exec lives in the container's writable layer only. As soon as the image is rebuilt (docker compose up --build, an update, a new release) the package is gone. For a permanent setup, add it to your image instead:

RUN pip3 install --no-cache-dir cmdbsyncer-enterprise

The license file stays outside the image — mount it, as described below.

Offline / air-gapped

The offline bundler downloads the enterprise wheel alongside the community one when called with --include-enterprise:

./tools/build_offline_bundle.sh --include-syncer --include-enterprise

The bundle installs the enterprise package on top of the core. The license file is not part of the bundle and has to be placed on the target server separately.

Optional vault dependencies

Only relevant with the Secrets Manager feature. The providers lazy-import their SDKs, so nothing unused is pulled in:

pip install 'cmdbsyncer-enterprise[keepass]'
pip install 'cmdbsyncer-enterprise[vault]'
pip install 'cmdbsyncer-enterprise[aws]'
pip install 'cmdbsyncer-enterprise[secrets-all]'   # all three

Place the License File

CMDBsyncer looks for license.jwt in the same directory as your local_config.py — the directory you already use for runtime config:

<dir of local_config.py>/license.jwt

To use a different path, set the CMDBSYNCER_LICENSE environment variable. It always wins over the default location:

export CMDBSYNCER_LICENSE=/srv/cmdbsyncer/license.jwt

In a container, mount the file in and point the variable at it, so it survives image rebuilds:

services:
  cmdbsyncer:
    environment:
      CMDBSYNCER_LICENSE: /etc/cmdbsyncer/license.jwt
    volumes:
      - ./license.jwt:/etc/cmdbsyncer/license.jwt:ro

The file must be readable by the user that runs the application (the uWSGI user in container deployments).

Upload through the web UI

Instead of copying the file by hand, a global admin can open Profile → License and use the Upload License form at the bottom of the page. The signature is verified against the installed public key before the file is written, and the write is atomic — a malformed or wrongly signed upload never overwrites a working license. The page shows the exact destination path it will write to.

Restart the application afterwards; an uploaded license is only picked up on the next start.

Restart and Verify

Enterprise features are wired up at import time, so the application has to be restarted after installing the package or changing the license:

docker restart <container_name>       # container
systemctl restart cmdbsyncer          # systemd / uWSGI

Open Profile → License in the web UI:

What you see	Meaning
Enterprise Edition with license details	License active. The Features row lists the unlocked feature keys.
Community Edition	The `cmdbsyncer_enterprise` package is not installed in this environment.
Enterprise package installed, but license not active	Package found, license could not be loaded. The `Load status` field names the reason.

At startup one line is written to stderr (visible in docker logs or the systemd journal):

[cmdbsyncer-enterprise] package loaded successfully
[cmdbsyncer-enterprise] package not installed — running Community Edition
[cmdbsyncer-enterprise] package installed but failed to activate ...: <reason>

What the License Contains

Claim	Meaning
`license_id`	Unique license identifier issued by Kuhn & Ruess
`customer`	Licensee name
`features`	The feature keys this license unlocks — only these are registered
`max_hosts`	Soft cap on the number of hosts; `0` means unlimited
`iat`	Issued-at timestamp
`exp`	Expiry timestamp

Everything on the License page comes from these claims — there is no phone-home, no license server, and no outbound connection of any kind.

Expiry and host cap never cause an outage

Both limits are deliberately warnings, not switches:

Expired license — every feature keeps working. The License page shows an expiry warning, starting 30 days before the date so there is time to renew.
More hosts than max_hosts — every feature keeps working. The License page reports the current host count against the cap.

A lapsed license never locks you out of your own data. Only a missing, malformed or wrongly signed file stops the package from loading, and even then CMDBsyncer keeps running as the Community Edition.

Upgrading

pip install --upgrade cmdbsyncer-enterprise

Restart the application. The license file is unaffected by a package upgrade and does not need to be reissued.

If pip reports nothing to do, check the installed version and force it:

pip show cmdbsyncer-enterprise
pip install --force-reinstall cmdbsyncer-enterprise

Troubleshooting

License page says "Community Edition"

The package is not installed in the running environment. With Docker this usually means it was installed into the wrong container, or the container was rebuilt from an image that does not contain it. Re-run the install and restart. On a pip install, confirm you activated the same virtualenv the application runs from.

License page says "Enterprise package installed, but license not active"

Read the Load status field on that page:

Status	Cause
`failed: Enterprise license not found: [Errno 2]`	File missing, or `CMDBSYNCER_LICENSE` points to a path that does not exist
`failed: Enterprise license invalid: bad_signature`	The public key in the installed package does not match the signer — package and license are out of sync
`failed: Enterprise license not found: local_config.py is not on sys.path`	The default location cannot be resolved — set `CMDBSYNCER_LICENSE` explicitly

A feature I bought is missing from the menu

The Features row on the License page lists exactly what the license unlocks. If the key is not there, the license predates the purchase — request a reissued file. If the key is there but the menu entry is not, restart the application: admin views are registered at startup.

Uninstalling

To go back to the Community Edition:

pip uninstall cmdbsyncer-enterprise

Restart the application. The License page then shows the Community Edition notice. The license file can stay where it is — it has no effect without the package.